Returns & refunds

Customers have 14 days from delivery to request a return.

Items must be unused and returned in their original condition and packaging.

Return shipping costs are the customer’s responsibility unless the product arrived damaged, defective or incorrect.

If an order arrives damaged, misprinted or incorrect, customers should contact PITMODE® at support@pitmode.com with their order number and clear photos of the issue.

Where applicable, PITMODE® will arrange a replacement or refund.

iPhone model

“Orders placed for the wrong iPhone model are not eligible for a free replacement or free return. Please double-check your device before completing your order.”

Refunds

Refunds are issued to the original payment method once the return has been received and approved.

To start a return, contact us first — we will confirm the return address and next steps.